Lexington Managed IT Services 

Our 24/7 IT support is managed by a North American-based help desk, ensuring that you always speak to a trained professional who understands your needs. Unlike many MSPs that outsource support to overseas call centers, we prioritize local and responsive service. Additionally, our support services come with a 100% satisfaction guarantee, reflecting our commitment to exceptional service.

Onboarding typically starts with the service agreement approval, point-of-contact assignment, documentation transfer, and deployment of our monitoring and security tools.

First, the service agreement outlines what to expect from us and what we expect from you to make this a successful partnership. Once that is accepted, you tell us who our main point-of-contact (POC) will be at your office. The POC will be the one who approves any purchases and is kept abreast of ongoing issues. Next, we set you up in our helpdesk ticketing and accounting systems and send welcome letters from our Service Manager and Office Manager. We then send the first invoice and create a ticket just for our on- boarding process. We will also set up a meeting with your POC to start on-boarding.

During our On-Boarding meeting, we will: Review the process Establish date of responsibility and date of launch Demonstrate our ticket portal Get old IT provider documentation (if available) Take or ask for pictures of IT room, wiring closet, and any racks for our documentation, if applicable Review Information Request List and help POC fill it out if needed For each vendor, find out if we need to be authorized to call in on their behalf. Examples would be the ISP, telcos and critical line-of- business apps, if applicable Get agreement on Security Standards (initialing exceptions) Who approves password changes?

We then document all the information we have gathered thus far into our documentation system. We set up your company and contacts in our remote monitoring and management software. Next, our team meets to: Assign duties to each person Review the on-boarding process Share photos of the site, if applicable.

On the launch day, there is a lot to do: Meet each employee, introduce ourselves and provide our contact information, either in-person or virtually Install our monitoring and antivirus agents on each covered computer Train employees on using our ticket portal Encourage employees to create tickets for issues that need to be addressed Perform Security Checklist to see what is missing and what needs to be addressed in a ticket Finalize backups, if applicable Install other services, as needed Install or schedule installation of new hardware, if applicable.

After the launch day, our team meets and discusses how the on-boarding went and how we can improve it. We then review the Security Checklist plus any other issues with the POC. Lastly, we update our documentation system.

As a Microsoft 365 reseller, Next Century Technologies does more than just sell licenses—we partner with you to ensure you have the exact right plan for your business. We optimize your licensing so you never overpay while ensuring your M365 suite meets all regulatory compliance requirements.

Because email remains the number one attack vector for modern businesses, security is at the core of our approach. We apply rigorous, standardized security protocols to every client's environment, leveraging powerful tools like Microsoft Intune and multi-factor authentication (MFA). Furthermore, our active Microsoft 365 monitoring system constantly scans for suspicious behavior, allowing us to proactively stop email compromises before they happen and keep your data safe