Why Choose Our Managed IT Services?
1. Proven Expertise and Local Commitment
Next Century Technologies stands out due to our extensive experience and commitment to staying locally owned and operated. With no plans to sell out, we ensure that our clients always receive personalized service from a team that understands the Lexington business landscape. We offer:
A 24/7 help desk based in North America, not outsourced overseas.
A commitment to answering calls with a human voice 99.9% of the time.
Fast response times to minimize downtime and keep your business running smoothly.
2. Compliance-Focused IT Solutions
Since 2012, we have been specializing in helping businesses navigate complex compliance requirements, including HIPAA and FINRA regulations. Our Elite Plan is specifically designed to handle these needs, offering services like:
Vulnerability scanning and penetration testing
Detailed reporting and regular compliance assessments
Specialized policies and procedures to pass audits effortlessly
Our ability to prove compliance actions—who did what, where, and when—ensures that your business is always audit-ready.
3. 100% Satisfaction Guarantee
We back our services with a 100% satisfaction guarantee, ensuring that our clients receive the highest level of service and support.
4. Expertise in Microsoft 365 Security
We specialize in securing Microsoft 365 environments using tools like Intune and SaaS Alerts to detect and respond to threats proactively. In the past year alone, we have intercepted 14 potential compromises in clients' email systems, ensuring their data remains secure.
23
Years in Business
250+
Satisfied Customers
1000+
Endpoints Managed
Case Study: Standard Operation for Public Transportation
LexTran is the public transportation provider in Lexington with multiple locations and an in-house IT person managing their network infrastructure. They faced challenges due to a mix of outdated network switches spread across various sites, making network management cumbersome.Challenge:
Outdated Equipment: The IT manager was dealing with a variety of switches of different ages across multiple locations, complicating management and maintenance.
Management Complexity: Lack of centralized management for these switches required significant manual effort to update and monitor network performance.
Solution Implemented:
Standardization: We worked with LexTran over a period of time to replace all the old switches with Ubiquiti switches, providing a uniform infrastructure that is easier to manage.
Cloud-Based Management: Implemented a centralized management solution using Hostifi. This allowed the IT manager to control all switches from a single cloud-based console, making updates and monitoring much more efficient.
Training: In addition to deploying the new systems, we provided training for the IT manager to effectively manage and update the switches using the new cloud management system.
Case Study: Hardware Refresh Within Budget Constraints
A small veterinary practice with limited budget and aging hardware—some computers were as old as 6 to 10 years. The practice was experiencing slow performance, and their server was not set up as a domain controller, leading to fragmented access to files and inefficient workflows.Challenge:
Budget Constraints: The practice's limited budget restricted their ability to purchase brand-new hardware.
Inefficient Systems: Old computers and a poorly configured server were causing delays and frustration for the staff.
Lack of Centralized Management: Without a domain controller, managing user profiles and access to data was challenging.
Solution Implemented:
Cost-Effective Hardware Upgrades: Sourced and installed refurbished desktops with modern specifications, providing a significant performance boost without exceeding the budget.
Centralized Management Setup: Configured the existing server as a domain controller and joined all new desktops to this domain. This enabled centralized management of user profiles and data access.
Roaming Profiles: Implemented roaming profiles to allow veterinary technicians to access their files seamlessly across different workstations.
Case Study: An Engineering Firm Takes To The Cloud
An engineering firm in Lexington that relied on an aging on-premises server, which was becoming increasingly difficult and costly to maintain. With employees frequently traveling across the state and to other states, they needed a solution that offered secure remote access and improved collaboration.Challenge:
Aging On-Premises Server: The existing server was outdated, costly to maintain, and lacked the capabilities required for efficient remote access.
High Costs: Replacing the server with a new on-premises solution would have been extremely expensive.
Remote Work Limitations: Engineers working in different locations had difficulty accessing files and collaborating effectively.
Solution Implemented:
Cloud Migration: Retired the on-premises server and migrated all data and applications to Microsoft 365. This included moving files to OneDrive and Teams for improved collaboration.
Security Enhancements: Upgraded to Microsoft 365 Premier licenses to enhance security, including advanced threat protection and improved compliance capabilities.
Gradual Rollout: Executed the migration in stages over about a month, ensuring minimal disruption to the firm's operations.
Case Study: When The Cloud Isn't Right For Your Business
An engineering firm based out of state that had previously migrated to the cloud but was dissatisfied with the performance and cost-effectiveness of their cloud provider. They wanted to revert to an on-premises solution to regain control over their data and reduce costs.Challenge:
Performance Issues: The existing cloud solution was not meeting performance expectations, causing delays and impacting productivity.
Cost Concerns: The ongoing cloud expenses were becoming unsustainable for the firm.
Complex Migration Requirements: Moving back to an on-premises setup required careful planning to prevent data loss and minimize downtime.
Solution Implemented:
Custom On-Premises Deployment: Designed and deployed a new on-premises server solution tailored to the firm's needs.
Data Migration: Managed the migration of data from the cloud back to the new server, ensuring data integrity and security.
On-Site Support: Sent a technician on-site to Pennsylvania to oversee the transition, ensuring a smooth migration process.
At Next Century Technologies, we are proud to have been able to serve so many clients and give them the IT support their business needs to thrive. We have experience being IT providers for every sort of business, and over the past 20+ years, have perfected how to best serve our clients.
Lexington IT Services Offered by Next Century Technologies
Cybersecurity Services
HIPAA Compliance Services
Data Backup and Recovery
Server and Computer Sales
Technology Speakers & Webinars
Co-Managed IT Services
Designed to complement and enhance your existing IT department. We work closely with your internal team, providing them with additional expertise and resources.
Here's What Our Clients Are Saying About Our Services
" LOCAL COMPANY WITH EXPERIENCE WE COUNT ON
Lana McGinnis
Finance Administrator, Sturgill Turner Barker & Maloney
" THEY DO THE HEAVY LIFTING, PROVIDE GREAT CUSTOMER SERVICE AND COMMUNICATE WELL
Jennifer Durbin
Director of HR, American Health Management
" WORKFLOWS IMPROVED COMPANY-WIDE THANKS TO SYSTEM UPGRADES
Matt Finney
IT Manager, Everburn Manufacturing
Frequently Asked Questions (FAQs) About Lexington Managed IT Services
How do you provide 24/7 IT support for businesses in Lexington?
Our 24/7 IT support is managed by a North American-based help desk, ensuring that you always speak to a trained professional who understands your needs. Unlike many MSPs that outsource support to overseas call centers, we prioritize local and responsive service. Additionally, our support services come with a 100% satisfaction guarantee, reflecting our commitment to exceptional service.
How does onboarding work if I switch to Next Century Technologies for Managed IT Services?
Our onboarding process is designed to be seamless and minimally disruptive to your business operations, beginning with a comprehensive 50-point checklist to guarantee our methods will align with your goals. Our commitment to responsive, high-quality service starts from moment one, managing every step of the process of switching providers.
