July 07, 2025
You've likely heard the phrase: You get what you pay for. This is especially true in the world of IT.
At first glance, a low-cost managed IT service plan might seem like a bargain — lower monthly fees, basic support, and perhaps some cybersecurity features included. However, a closer look often reveals hidden expenses, limited coverage, and critical exclusions that can lead to expensive problems down the road.
Having reviewed countless IT contracts for small businesses, we've identified recurring issues. Here are five common ways budget MSPs cut corners — and how those shortcuts can cause costly complications for your business.
1. Insufficient or Missing Cybersecurity Measures
Basic antivirus software alone does not provide adequate cybersecurity.
Yet many budget IT providers stop at this minimal protection. They skip essential safeguards like two-factor authentication, advanced endpoint detection, employee cybersecurity training, and backup defenses against breaches.
Why is this critical? Cyber insurance providers now mandate robust cybersecurity protocols before issuing policies. Without these, your insurance claims could be denied after an incident.
We've witnessed businesses lose tens of thousands because their MSP failed to implement the security measures their insurance required. That's not just poor service — it's negligence.
2. Incomplete Data Backups That Risk Your Critical Information
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these services offer only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term data retention.
Budget or inexperienced providers often neglect backups for cloud applications, CRMs, and third-party tools, leaving vital data vulnerable. Additionally, many do not provide immutable backups, which are increasingly required by cyber insurance policies.
Think your data is safe? It's essential to ask your current provider exactly what they back up — and what they leave out.
3. Unexpected Charges for On-Site or After-Hours Support
Here's a common tactic: offer a low monthly rate but add fees every time you require support outside regular hours or need an on-site visit.
We believe in transparent, flat-rate pricing. However, many providers exclude on-site visits, after-hours assistance, and emergency support from their base plans so they can charge surprise fees later.
The result? You hesitate to call for help, causing delays that increase downtime and cost your business even more.
4. Lack of Support for Vendors and Third-Party Devices
Issues with phones, internet, or security cameras? Some IT firms will simply say, "That's outside our scope."
They may even charge hourly rates just to communicate with your other vendors. And if your printer or other hardware isn't on their "approved" list, they might refuse to assist.
Our approach includes comprehensive vendor coordination and full network support for all technology connected to your business, because problems can arise from any source.
5. Unqualified Technicians and No Dedicated Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level contractors without a strategic support plan.
With budget MSPs, you might receive assistance but lack expert guidance.
What you deserve is:
● A dedicated account manager who collaborates with you to develop a clear technology roadmap
● Regular, proactive evaluations of your cybersecurity, compliance status, and backup integrity
● Strategic budgeting and planning for upgrades
● A trusted advisor focused on your business success — not just a ticketing system
Bottom Line: If It Sounds Too Good to Be True, It Probably Is.
Most small businesses don't realize how vulnerable they are until disaster strikes — a ransomware attack, system failure, or costly compliance violation.
By then, the damage is already done.
To truly protect your business with IT services, you must look beyond just the price. Ask detailed questions, demand clear answers, and avoid contracts that leave you exposed.
Curious about what your current IT contract might be missing? Let us review your network at no cost. We'll provide a straightforward, jargon-free assessment of your existing IT setup, identify any gaps, and offer honest advice on how to strengthen your defenses.
Click here or call us at 859-245-0582 to schedule your FREE Discovery Call.
