Lexington Kentucky Veterinary Support & Services: Common Challenges or Pain Points
Vet clinics and animal hospitals face some unique challenges including:
Regulatory Compliance is Met: The veterinary industry in Kentucky falls under the Kentucky Veterinary Medicine Practice Act. Aspects of this act affect information technology; specifically, how medical records are secured and who is authorized to access them. Read more here.
In-house Practice Management/ERM Slowness: ERM systems on a local file server have many advantages, but keeping the server maintained properly is key to performance and uptime. Slow server or one that doesn't have space to store pictures can slow down check-ins and check-outs, as well as bringing the staff to a crawl.
Cloud-hosted Electronic Medical Records Slowness or Dropping Out: Slow internet or no internet can be a disaster if you rely on the internet for your EMR. No internet means potential new customers will call someone else. Slow internet will cause appointments to drag on, and by the afternoon everything is running behind.
Saturday Hours Help is a Must: Most clinics are open on Saturdays and computer issues do pop up during that busy time. Can you get help quick?
Faxing is Still Important and Expensive: Faxing between clinics and labs is still common in the veterinary world. Keeping those lines up can be a costly headache.
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Why choose Next Century Technologies for veterinary and animal hospital IT support in Lexington and Kentucky?
Expertise in Veterinary Challenges: We understand the day-to-day IT challenges veterinary clinics and animal hospitals face. Workstations are often shared across veterinarians, technicians, and front-desk staff, so systems need to be fast, secure, and easy to access. We help configure reliable workstation access, user permissions, and practice management system workflows that support both efficiency and data security.
We Know Your Prescription Labels Are Critical: Label printers are a must for the small labels that are needed for prescription bottles.
Proactive Cybersecurity Measures:
24/7 Monitoring and Support: We monitor your IT systems around the clock, identifying and resolving issues before they impact your operations. Our 24/7 support ensures that your vet clinic or hospital remains operational, even outside of regular business hours.
Disaster Recovery Planning: We help you prepare for the unexpected with comprehensive disaster recovery planning, ensuring that your vet clinic or hospital can quickly recover from any IT disruptions.
Common Veterinary IT Problems We Fix:
Not All Data is Centralized: PDFs, Word and Excel documents, browser shortcuts and pictures end up scattered across multiple computers around the clinic. Even when this information is not stored inside your practice management system, it is still essential to daily operations. We help centralize and synchronize important data so your team can access what they need without wasting time searching from workstation to workstation.
Unreliable Label Printers: Printers are notoriously unreliable, so having at least two devices is a must. We help set up reliable printing, backup printer access, and ongoing support so your clinic can keep moving when hardware issues happen.
Hair, Dust and Dander Affecting Computer Performance: Veterinary environments are tough on equipment. Hair, dust, and dander can clog computer vents, cause overheating, and shorten the life of workstations and servers. We provide on-site support and maintenance to inspect, clean, and protect critical systems, while also helping place important hardware in cleaner, lower-risk areas whenever possible.
Saturday Support: We have 24/7 support.
File Server Downtime and Business Interruptoin: Minimize your local file server (if you have one) by leveraging our Datto business continuity service. With Datto, we can have you back in about an hour.
Internet Outages Affect Cloud-based Veterinary Software: Many veterinary practices rely on cloud-based EMR and practice management platforms, which makes internet reliability critical. We help protect uptime with business-grade firewalls and multi-connection internet failover options so your clinic can stay connected even if one provider goes down.
Our IT Services
Managed IT Services
Co-Managed IT Services
Designed to complement and enhance your existing IT department. We work closely with your internal team, providing them with additional expertise and resources.
Cybersecurity Services
HIPAA Compliance Services
Data Backup and Recovery
Speaking Engagements & Seminars
FTC Safeguards Compliance Services
We tailor our FTC compliance services to fit your specific industry, operational goals, and risk profile, ensuring a perfect fit for your business.
Here's What Our Clients Are Saying About Our Services
" LOCAL COMPANY WITH EXPERIENCE WE COUNT ON
Finance Administrator, Sturgill Turner Barker & Maloney
" THEY DO THE HEAVY LIFTING, PROVIDE GREAT CUSTOMER SERVICE AND COMMUNICATE WELL
Director of HR, American Health Management
" WORKFLOWS IMPROVED COMPANY-WIDE THANKS TO SYSTEM UPGRADES
IT Manager, Everburn Manufacturing
Frequently Asked Questions (FAQs) About Lexington Kentucky Veterinary IT Support & Services
What IT services do veterinary clinics and hospitals need?
Veterinary clinics often need help with computer support, network management, cybersecurity, Wi-Fi, printer and label printer setup, backup and disaster recovery, cloud software support, and ongoing IT maintenance. A veterinary IT provider should also understand practice management systems, shared workstations, and the fast pace of a clinic environment.
Do you support our veterinary practice management software?
Yes. We help veterinary clinics maintain the technology that supports their practice management software, including computers, networks, printers, user access, internet reliability, and related systems. If needed, we also coordinate with your software vendor to help resolve issues faster.
What can you do about slow computers?
Do you support prescription label printers?
Yes, we have experience with the two most popular manufacturers of label printers: Dymo and Zebra.
Can you help protect our clinic from cyber threats?
Do you offer backup and disaster recovery for veterinary clinics?
How do you help veterinary clinics with multiple locations?
We support veterinary organizations with one location or multiple clinics. We can help standardize systems, improve connectivity between locations, secure shared data, and make it easier for staff to work across offices. We have extensive expertise in companies with multiple locations both and out of Kentucky.
Can you provide after-hours or weekend IT support?
Yes. Veterinary clinics often operate outside of standard business hours, and technology issues cannot always wait until Monday morning. We offer responsive support options to help keep your clinic running during busy periods, including after-hours support when needed.
What should a veterinary clinic look for in an IT support provider?
A veterinary clinic should look for an IT partner that offers responsive support, strong cybersecurity, backup and recovery services, experience with shared clinical environments, and an understanding of how technology affects daily workflows, printers, scheduling, and patient records.
