What Can Be Included in Co-Managed IT Services?
Our co-managed IT services are flexible and can be tailored to the areas where your internal IT team needs the most support.
Our co-managed IT services are flexible and can be tailored to the areas where your internal IT team needs the most support.
- Server and infrastructure support: Updates, patching, maintenance, user management, file permissions, virtual servers, backup monitoring, and endpoint security
- Network and firewall support: Switch management, firewall updates, Wi-Fi support, troubleshooting, installations, and internet provider coordination
- Microsoft 365 support: Licensing, security improvements, monitoring, configuration, and guidance
- Workstation and end-user support: Help desk, setup, maintenance, patching, endpoint security, and day-to-day user support
- Phone system support: VoIP management, updates, call routing, and troubleshooting
- Backup and recovery support: Backup management, monitoring, and recovery assistance
We can support a single area of your environment or provide broader coverage based on your team's needs, internal resources, and growth plans.
What Can Be Included in Co-Managed IT Services?
We can support your internal IT team in the areas where extra expertise, bandwidth, or coverage is needed most.
Microsoft Windows File server management
- Operating system updates and patching
- Maintenance
- Next gen endpoint security license and monitoring
- Add/remove users
- File permissions and organization
- Virtual servers
- Backup monitoring
- Backups (optional)
Network infrastructure
- Switch management and updates
- Firewall management and updates
- Wi-fi
- Internet provider help
- Troubleshooting
- New installs
Microsoft 365
- Licenses including non-profit licensing
- Security recommendations and implementation
- Consulting and advice
- Monitoring for suspicious behaviors
Workstation/User support
- Helpdesk
- Operating system updates and patching
- Maintenance
- Next gen endpoint security license and monitoring
- Setup
Phones
- VoIP management
- Updates
- Call routing
- Troubleshooting
Backup Services
- We provide the backup product
- We manage and monitor the backup
- Assistance when recovery is required
Common Challenge Co-Managed IT Can Help Solve
When your internal IT team is overwhelmed or lacks specific expertise, it can lead to:
Project Delays and Missed Deadlines: Without adequate
support, large IT projects can fall behind schedule, impacting your business
operations and growth plans.
Cybersecurity Gaps: If your in-house team
doesn't have the time or resources to keep up with the latest security threats,
your business may be at risk of data breaches and cyberattacks.
Reactive IT Spending: Overloaded IT teams might resort
to costly emergency fixes and temporary solutions, leading to higher overall IT
expenses.
Employee Burnout: When internal IT staff are stretched too thin, it can result in burnout, reducing their productivity and increasing the likelihood of mistakes. Can your IT staff go on vacation without getting an IT support call? If not, they are facing burnout.
Lack of Strategic IT Planning: With day-to-day issues consuming most of their time, your IT team may struggle to focus on long-term IT strategy and planning.
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Here's What Our Clients Are Saying About Our Services
" LOCAL COMPANY WITH EXPERIENCE WE COUNT ON
Finance Administrator, Sturgill Turner Barker & Maloney
" THEY DO THE HEAVY LIFTING, PROVIDE GREAT CUSTOMER SERVICE AND COMMUNICATE WELL
Director of HR, American Health Management
" WORKFLOWS IMPROVED COMPANY-WIDE THANKS TO SYSTEM UPGRADES
IT Manager, Everburn Manufacturing
Frequently Asked Questions (FAQs) About Lexington Co-Managed IT Services
What are co-managed IT services?
Co-managed IT services are a partnership between your internal IT team and an outside IT provider. Next Century Technologies works alongside your in-house staff to provide additional support, cybersecurity, monitoring, project assistance, compliance help, and strategic guidance.
What can you help our internal IT team with?
We can support your internal IT team with help desk overflow, cybersecurity, compliance requirements, Microsoft 365, backup and disaster recovery, network management, cloud projects, documentation, strategic planning, and after-hours support. We also provide access to the tools we use, and support to help them leverage these tools quickly.
Do you replace our in-house IT staff?
Can you help with cybersecurity and compliance?
How does Next Century Technologies ensure the security of our IT systems?
What if our IT team needs support outside of regular business hours?
Our co-managed IT services can include 24/7 support if needed. Whether it's an after-hours issue or an urgent situation, our team is available to assist your internal IT staff whenever they need it. We are also great for vacation/illness coverage if your team is unavailable.
Is co-managed IT a good fit for small or mid-sized businesses?
Yes, it's a strong fit for small and mid-sized businesses that have limited internal IT staff but need broader expertise, better coverage and stronger cybersecurity without hiring multiple full-time specialists.
What types of businesses use co-managed IT services?
Co-managed IT services can benefit many types of businesses, especially organizations with small internal IT teams that need broader expertise or better coverage. It is often a strong fit for manufacturing companies, multi-location businesses, and organizations facing growing cybersecurity or compliance demands.
Lexington IT Services Offered by Next Century Technologies
Managed IT Services
Providing reliable IT services and support tailored specifically for small to medium-sized businesses in Lexington, ensuring you can focus on your clients.
Cybersecurity Services
HIPAA Compliance Services
Data Backup and Recovery
Server and Computer Sales
