Can you name the person who fixes your computers?

Have you ever met them in person?

You are holding a magnet with 7 faces on it. Nick, Jackie, Janeil, Ricky, Eric, Nash and Andrew. That is our entire support team and all of them do the actual work. All of them live in central Kentucky. 

If your systems went down this afternoon, could you name the person who would show up? Not the company. The person. First name and whether they have ever seen your IT setup before.

Most business owners can name the company. Very few can name the person. In our experience, the gap is the first sign of a problem that has not shown up yet.

So we mailed you our team. No fancy call center, no overseas help desk, no new tech-of-the-week. The same faces, every visit. How? We take better care of our employees and in turn, they take better care of you.

What you can learn in just 26 minutes?

It is a conversation, not a sales presentation. Here's what we can talk about:

• What you are running today, and what broke last time
• Whether your backups have ever actually been restored (You have backups, right? Even for Microsoft365?)
• Whether your email is properly secured.
• Whether anyone who has left still has access to your systems.
• Who you call when something goes down after hours

At the end, you will have answered some questions and likely presented new ones for your current IT vendor. If everything sounds solid, we will say so. If it makes sense to go further, one of the people on the magnet comes to your office in-person and walks through it with you. Same person, both times.